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Terms and Conditions

SC TUTORING LLC – TERMS AND CONDITIONS:

Effective Date: 1/1/2024

 

Definitions:

● “SC Tutoring LLC,” “we,” “our,” or “us” refers to the business entity providing tutoring services.
● “Client(s)” or “you” refers to the parent, guardian, or individual who has enrolled in or arranged tutoring services.
● “Tutor(s)” refers to the independent contractors providing tutoring services on behalf of SC Tutoring LLC.
● “Student(s)” refers to the individual receiving tutoring services.

1. Business Information

● Business Name: SC Tutoring LLC
● Business Address: 7040 Lake Eleanor Dr.
● Service Type: In-home tutoring and remote educational services

2. Services Provided

SC Tutoring LLC offers tutoring services for K-12 subjects, SAT/ACT/PERT Prep, test preparation, homework help, and support for students with special needs or disabilities. All tutors are independent contractors and not employees of SC Tutoring LLC. 

3. Payment Policy 

● Rates: Sessions range depending on the subject, location, and frequency.

● Payment Schedule: Payment is due before the following Thursday after a session, as invoices are sent on Sundays.

● Accepted Payment Methods: Cash App, Zelle, and credit card.

● Automatic Payments: By enrolling in our services, clients authorize SC Tutoring LLC to charge the provided credit card for sessions conducted, including automatic payments according to our billing policies.

● All sales of bundled tutoring sessions are final and non-refundable. This policy applies regardless of whether the bundle is paid in full or through a payment plan. If both parties have verbally agreed to a specific number of sessions, the full balance for the agreed-upon bundle remains due in the event the client chooses to discontinue tutoring before all sessions are completed.

● Payment Disputes: If a client disputes a payment that was made in accordance with our policies, they will remain liable for the cost of services provided. Clients are responsible for ensuring their payment information is accurate and up to date.

● Suspension of Services for Non-Payment: If payment is not received by the specified deadline, SC Tutoring LLC reserves the right to suspend tutoring services until the outstanding balance is settled. Continued non-payment may result in termination of services and potential legal action.

 

 

4. Cancellation & Rescheduling Policy

For 1-on-1 Sessions:

  • All sessions are considered weekly and recurring unless otherwise agreed upon in writing prior to scheduling.

  • Confirmation emails are sent as courtesy reminders the evening prior to the scheduled session. These emails do not serve as opportunities to cancel without charge.

  • Clients must contact SC Tutoring LLC directly if they intend to cancel. Cancellations must be made at least 24 hours in advance.

  • Cancellations made within 24 hours of the session will be charged in full but may be rescheduled and used as a session credit if completed by the following Sunday.

  • Cancellations made within two hours of the session are fully charged, and no session credit is provided.

  • Clients may opt in to auto-confirmation to streamline weekly scheduling.

  • SC Tutoring LLC reserves the right to discontinue services for clients who engage in repeated late cancellations or no-shows, with or without notice, in order to maintain program consistency and fairness to tutors.

For Weekly Group Sessions (e.g., Saturday Groups):

  • Group sessions are scheduled on a weekly basis and are not eligible for rescheduling.

  • Cancellations must be made at least 24 hours in advance to avoid being charged.

  • Cancellations made within 24 hours of the session are fully charged. No credits or refunds will be issued.

For Bootcamp Programs (e.g., SAT Bootcamp):

  • Payment for Bootcamp programs is final and non-refundable.

  • Attendance is the responsibility of the student. No refunds or credits will be provided for missed sessions.

  • Make-up sessions are not available for Bootcamp programs unless explicitly offered in advance.

5. Scheduling, Payment, and Communication Policy

● All scheduling, payment, and general inquiries must be conducted through SC Tutoring
LLC.
● Consent for Communication: By using SC Tutoring LLC’s services, clients consent to
communication regarding scheduling, invoices, and other matters through text, email, or
phone, but only through SC Tutoring LLC. Tutors are not authorized to independently
handle these communications.
● Direct communication with tutors by phone is only permitted for:
○ Coordinating meeting locations or online session links.
○ Brief introductions or clarifications about homework or session preparation.
● All other communication, including rescheduling, service concerns, or payment
inquiries, must go through SC Tutoring LLC.
● Tutors are not authorized to schedule sessions, handle payments, or make service
agreements independently.

6. No Guarantee of Results

While we provide high-quality tutoring, we do not guarantee any specific academic outcomes or improvements. Each student’s progress depends on their individual effort, engagement, and external factors beyond our control.

7. Liability & Safety

● Tutor Screening: All tutors undergo a screening process and sign an independent contractor agreement.
● Parent/Guardian Presence: A parent, guardian, or an individual over 18 years old must be present for all tutoring sessions.
● Property Damage: SC Tutoring LLC is not liable for any property damage. The client (parent/guardian) is fully responsible for any damages occurring during a session.
● Health & Safety: SC Tutoring LLC is not responsible for any health-related issues, including sickness or injury that may occur during tutoring sessions, whether conducted in person or online. Clients and students are responsible for maintaining their own health and safety standards.
● Property and Venue Liability: If in-person tutoring sessions take place at a third-party location (e.g., library, community center), SC Tutoring LLC is not responsible for damages, injuries, theft, or incidents at that location. Clients and students assume full responsibility for their safety and property.

8. Conduct & Behavior Policy

● SC Tutoring LLC enforces strict conduct policies for tutors and students.
● Tutors have the right to refuse service if a student is disruptive or refuses to participate.
● If complaints arise regarding a tutor, SC Tutoring LLC will investigate and may provide a replacement tutor if necessary.
● Clients are responsible for reporting any misconduct, inappropriate behavior, or abuse immediately. SC Tutoring LLC will take appropriate action but cannot assume liability for harm arising from such incidents.
● Harmful or Inappropriate Content on Tutor Screens: While tutors are expected to maintain professional conduct, SC Tutoring LLC is not liable for inappropriate or harmful content that may appear on a tutor’s screen due to third-party pop-ups or external links during an online session. Clients should report such issues immediately.

9. Confidentiality & Data Protection

● SC Tutoring LLC collects and stores personal information, including but not limited to full names, home addresses, phone numbers, and email addresses. While we take reasonable steps to safeguard this data, SC Tutoring LLC is not liable for any unauthorized access, hacking incidents, or data breaches.
● Clients acknowledge that no system is completely secure and accept the risks of providing personal information.
● SC Tutoring LLC uses third-party payment processors (Zelle, Cash App, credit card). We are not responsible for security breaches, unauthorized transactions, or
processing errors related to these platforms. 10. Solicitation & Intellectual Property
● Clients agree not to solicit, hire, or engage any Tutor providing services through SC Tutoring LLC for private services outside of SC Tutoring LLC during the term of the relationship and for a period of 12 months following its conclusion.
● All tutoring materials (notes, worksheets, slides) are property of SC Tutoring LLC and may not be copied, distributed, or used outside of tutoring sessions without written consent.
● Sessions may not be recorded without mutual consent.

10. Payment Plan Agreements

● If a payment plan is agreed upon, it will be considered a binding verbal agreement between both parties, confirmed via written text (email, SMS, or similar). This agreement outlines the total number of sessions and the specific payment amounts to be made on a weekly (or otherwise agreed) basis. While no formal written contract is required, this verbal agreement may be used for legal purposes if necessary. The client agrees to complete all scheduled payments according to the plan discussed and confirmed at the time of booking.

11. Online Tutoring & Technical Issues

SC Tutoring LLC is not liable for any technical issues, internet problems, or software glitches that may disrupt online sessions. Clients are responsible for ensuring a stable internet connection.

12. Tutor Replacement & Availability

● SC Tutoring LLC does not guarantee the availability of a specific tutor. If a tutor is unavailable, we will attempt to provide a substitute, but immediate replacement is not guaranteed. If no substitute is available, clients may reschedule or request a refund for prepaid sessions.

13. Parental Responsibility & Safety

● Parental Consent for Minors: Parents or legal guardians must provide consent for tutoring services for clients under 18.
● Parents/guardians are responsible for ensuring a safe environment during sessions. SC Tutoring LLC is not liable for unsupervised interactions between tutors and minors outside of agreed-upon sessions.

14. Limitation of Liability

● SC Tutoring LLC is not responsible for indirect, incidental, or consequential damages, including but not limited to lost academic opportunities, decreased grades,
emotional distress, or financial losses resulting from the use of our services.
● We are not liable for any third-party claims arising from tutoring sessions.
● Clients agree to hold SC Tutoring LLC, its employees, tutors, and affiliates harmless from any claims, damages, or liabilities.
● SC Tutoring LLC is not responsible for indirect, incidental, or consequential damages, including but not limited to lost academic opportunities, decreased grades,
emotional distress, or financial losses resulting from the use of our services.
● We are not liable for any third-party claims arising from tutoring sessions.
● Clients agree to hold SC Tutoring LLC, its employees, tutors, and affiliates harmless from any claims, damages, or liabilities.

15. Dispute Resolution

● Any disputes arising from or relating to the services provided by SC Tutoring LLC must
be resolved through mediation or arbitration, rather than through litigation.
● Both parties agree to attempt to resolve any disputes amicably through mediation.
● If mediation is unsuccessful, the dispute will be submitted to binding arbitration, with the arbitrator’s decision being final and enforceable.
● This process is designed to avoid the costs and delays of a formal legal proceeding.

16. Termination of Services

SC Tutoring LLC reserves the right to terminate services at any time if a client or student:
● Violates any of the terms listed above.
● Engages in abusive behavior.
● Fails to make payments.
● Poses a risk to tutors or the company.

17. Modification of Terms

SC Tutoring LLC reserves the right to modify these Terms & Conditions at any time. Clients will be notified of significant changes, and continued use of services constitutes acceptance of the revised terms. Clients should review these terms periodically. 

18. Force Majeure Clause

SC Tutoring LLC is not liable for service disruptions due to events beyond our control, including but not limited to natural disasters, pandemics, power outages, or emergencies. 

19. Agreement to Terms

By using SC Tutoring LLC’s services, you acknowledge and agree to these Terms & Conditions. This document serves as our formal agreement. For questions or concerns, please contact SC Tutoring LLC.